Last updated: 13 August 2026
Every plan includes a 14-day free trial with no credit card required. This gives you a full opportunity to evaluate the Software before any payment is made. No refund is applicable during the trial itself, since nothing is charged until you actively choose to subscribe.
Subscriptions are billed monthly, in advance, on a recurring basis via our payment processor. Once a billing period has been charged, that period is considered used and is non-refundable, including where you cancel partway through it — your access simply continues until the end of the period you've already paid for. This reflects the fact that the 14-day trial already serves as your opportunity to decide whether the Software is right for you before committing to a paid plan.
You can cancel your subscription at any time from your account in the customer portal, or by emailing support@taskforge-it.co.za. Cancellation stops future billing — it does not end your access early. You'll continue to have full access for the remainder of the billing period you've already paid for, and no further charges will be made after that.
Add-on RMM seats, technician seats, and end-user install blocks are billed alongside your main subscription and follow the same terms as Section 2 above — charges already billed for the current period are non-refundable, and removing an add-on takes effect from your next billing cycle.
Enterprise plans include a once-off onboarding and setup fee, charged with your first payment. This fee covers dedicated setup work on our side. If you cancel before any onboarding work has begun, the fee is refundable in full. Once onboarding work has started, the fee is non-refundable, reflecting the time and resources already committed to your account — though we'll always work with you in good faith if something has gone wrong on our end.
If the Software genuinely fails to work as advertised due to a fault on TaskForge's side — not a local infrastructure, network, or configuration issue on your own systems — contact support@taskforge-it.co.za and we'll work to fix it or, where that's not possible within a reasonable time, issue a credit or refund for the affected period.
If you believe you've been charged in error — a duplicate charge, an incorrect amount, or a charge after a cancellation that should have taken effect — contact us and we'll investigate and refund any amount that was genuinely charged in error.
Approved refunds are processed back to your original payment method within 15 business days of approval. Processing times beyond that point are outside our control and depend on your bank or card issuer.
If a scheduled payment fails, we'll attempt to notify you and retry the charge. Continued non-payment may result in your license being suspended until the account is brought up to date. Suspension is not the same as cancellation — reactivating a suspended account simply requires settling the outstanding amount.
We may update this policy from time to time. Changes apply prospectively — they won't retroactively affect a refund request made under an earlier version of this policy.
Taskforge IT Solutions (Pty) Ltd
Email: support@taskforge-it.co.za