Your service desk, technicians, RMM, assets, and billing โ working from the same data, not five separate logins. TaskForge is the one platform behind the whole job, from the first call to the final invoice.
One platform. One database. One workflow โ instead of a different login for every part of the job.
A full side-by-side, no digging through fine print.
| Standalone | Team | Business | Enterprise | |
|---|---|---|---|---|
| Ideal for | Single IT consultant | 2โ10 technicians | Growing MSP or internal IT dept | Multi-site organisations |
| Technicians | 1 | 2 | 5 | 10 |
| Sites | 1 | 2 | 5 | 30 |
| Device Discovery | Basic | Full | Full | Full |
| RMM / Remote Access Seats | โ | 5 | 50 | 300 |
| End-User App Installs | 15 | 25 | Unlimited | Unlimited |
| Knowledge Base | โ | Yes | Yes | Yes |
| AI Assistant | โ | Yes | Yes | Yes |
| WhatsApp Integration | โ | Yes | Yes | Yes |
| Custom Branding | โ | โ | Yes | Yes |
| Executive Dashboards | โ | โ | Yes | Yes |
| SLA Reporting (split remote/onsite quotas) | โ | โ | Yes | Yes |
| Client & Site Management | โ | โ | Yes | Yes |
| Client Map | โ | โ | Yes | Yes |
| Sales Pipeline | โ | Yes | Yes | Yes |
| Leave & HR Management | โ | Yes | Yes | Yes |
| Expense Claims | โ | Yes | Yes | Yes |
| Vehicle Fleet & Travel Costing | โ | Yes | Yes | Yes |
| Health & Safety Checklists | โ | Yes | Yes | Yes |
| Digital 3-Stage Sign-off + E-Signature | โ | โ | Yes | Yes |
| Quotes, Sales Orders & Invoicing | โ | Yes | Yes | Yes |
| Client Billing Terms & Credit Control | โ | โ | Yes | Yes |
| Support | Standard | Standard | Priority same-day | Dedicated + phone |
| Price | R699/mo | R3,900/mo | R12,500/mo | From R22,500/mo |
| Prepaid Licence Option | โ | โ | โ | โ |
Every category below is a full, real part of the platform โ not a checkbox feature. See how it all connects on our MSP software page.
Every job tracked from first report to sign-off, with priority, status, and a full activity history behind it.
Auto-generates a job card the moment a scheduled check is due โ nothing falls through the cracks.
Shift handoffs stay on record, so the next technician on-site knows exactly where things left off.
Generate a clean, printable job card for physical sign-off whenever you need one.
Configurable checklists for technicians and customers, with any concerning answer flagged automatically for follow-up.
Technician confirms, client signs off electronically, manager gives final approval โ then a complete PDF with photos and every signature goes out by email automatically.
Business & upAn executive view across every technician's week, or filter down to one โ colour-coded by tech and priority.
See where every technician actually is on a live map, updated automatically from the mobile app โ know who's closest before you dispatch the next job.
Team & upLook up any device by username right from the ticket and connect in one click.
Team & upCritical servers get watched around the clock. The moment one goes down, a job card is created automatically and an email plus a push notification go out immediately โ nothing waits for someone to notice.
Scan the network and see every device on it โ Standalone gets a basic scan, Team and up get the full picture.
A living record of every static IP, VLAN, and subnet across every site you manage.
Check power state and health, or power-cycle a server remotely, straight from the console โ no separate BMC login required.
Team & upPull live client and device data straight from a site's UniFi controller without opening a separate tab.
Team & upA full terminal session to any server, opened directly from its asset record.
Team & upJob updates go out automatically โ no separate messaging app for clients or your own techs.
Team & upAn incoming call matches instantly against your clients and staff โ their details pop up before you even pick up, with a new job card one click away.
Team & upPasswords stored properly โ encrypted at rest, organised into your own, shared, and per-client passwords, with every view and change logged automatically.
Ask "what's overdue" or "what's down right now" in plain language. Rule-based by default, or connect your own Gemini key for full natural language.
Team & upEvery technician's contact details and role, one click away when a client asks "who's coming out?"
A common drop for site diagrams, configs, and reference documents your whole team can reach.
Leave requests, approvals, and staff records โ properly tracked, not a spreadsheet.
Team & upKnow what's installed where โ make, model, warranty, and full history per device.
Print a QR code onto any asset โ scan it with a phone and pull up its full record on the spot, no searching required.
Track what's on the shelf and get warned before you run out mid-job.
Every supplier and their support line, in one place instead of a sticky note.
Printer setup guides, common fixes, and reference articles your whole team can search instantly.
Team & upRegister your vehicles with a cost-per-km rate, and job cards calculate real driving-distance travel charges automatically โ multi-stop days included.
Team & upA rollup view across every site and technician โ the numbers leadership actually wants to see.
Business & upSeparate monthly remote and onsite hour quotas per client, with only the work types you choose actually covered โ go over, and it flags it before you bill outside the contract.
Business & upA real client hierarchy โ each client's own sites and locations live underneath them, not a flat list mixed in with your own offices.
Business & upSLA contracts, Letters of Good Standing, tax clearance certificates โ stored per client with automatic expiry warnings.
Business & upA custom report builder with exports, beyond the standard dashboard views.
Business & upEvery client site plotted automatically from its address โ see your whole coverage area on one map at a glance.
Business & upTrack prospects from first contact through to a signed client, without a separate tool.
Team & upBuild a quote, convert it to a confirmed sales order the moment it's accepted, and generate the client invoice โ one connected flow, one set of line items.
Team & upSpawn a supplier PO straight from a sales order to cover the parts you need to fulfil it.
Team & upLabour hours, travel, and parts used all roll up automatically into an invoice the moment a job card is signed off.
Team & upSet COD or 30-day terms per client โ an overdue or COD-outstanding account flags automatically before new work proceeds.
Business & upTechnicians submit fuel, parking, and other job expenses for approval, right from the app.
Team & upEvery plan includes a free 14-day trial. No credit card needed to start.
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