Most "IT service management" tooling is really a ticketing system with a few integrations bolted on. TaskForge takes a different starting point: tickets, assets, SLAs, stock, and technicians all live in one database from day one, so a job card already knows which device it's about, what's covered under the client's SLA, and who's free to take it.
The classic ITSM stack is a ticketing tool, a separate asset register, an RMM platform, and a spreadsheet for SLAs - each with its own login, its own data, and its own version of the truth. The real cost isn't the extra tabs, it's the reconciliation: is this asset actually still under warranty, has this client's SLA quota already been used up this month, is the technician even free right now. TaskForge answers all three from the same job card, because the underlying data is the same data.
A ticket comes in, gets logged as a job card against the right client and site, and pulls in that asset's history automatically. Dispatch to the technician best placed to take it - live GPS shows who's actually closest. Work gets logged, parts used get pulled from stock, and a digital sign-off closes the loop with a PDF the client can keep. SLA quotas track themselves in the background the entire time.
Every ticket tracked from first report to sign-off, with priority, status, and a full activity history behind it.
Know what's installed where - make, model, warranty, and full history per device, linked directly to every ticket raised against it.
Separate monthly remote and onsite hour quotas per client, flagged automatically before you bill outside the contract.
An executive view across every technician's week, colour-coded by tech and priority.
Technician confirms, client signs off electronically, manager gives final approval - then a complete PDF goes out automatically.
Common fixes and reference articles your whole team can search instantly, right from the ticket.
IT Ticketing Software · SLA Management · IT Asset Management